Booking & availability

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We welcome guests on 3, 4, 7, or 14-night breaks, starting on a Monday or Friday.  We usually ask for a minimum 3-night stay and can be flexible on duration beyond that –  longer breaks of up to 28 nights are an option.   The cottages are open all year.  Booking direct with us offers best value. When booking directly with Sproxton Hall Cottages our pricing structure includes discounted rates on most weekday holidays (starting Monday, with departure on Friday).  Discounted rates also apply for longer stays.

Booking terms and conditions

Sproxton Hall Cottages Booking Terms and Conditions   

In order to protect you, our other guests, our rural community, and ourselves we have updated our Terms and Conditions.  Please read the following carefully and if you require any clarification please do not hesitate to contact us. We have certification from Visit Britain to confirm compliance with Covid-19 cleaning protocols and have conducted a risk assessment.  Regardless of the pandemic, we want everyone to have a safe and enjoyable stay.  By working together and being considerate of other guests the following is intended to be a balanced statement of requirements, which will be kept under review and revised as circumstances dictate. 

Bookings and Payments

Bookings made more than 45 days prior to your planned arrival date require a minimum 25% deposit.  The balance is due at least 45 days prior to the arrival date. Non-payment by the due date may be treated as cancellation. Bookings made less than 45 days before your arrival date must be paid for in full at the time of booking. Online Travel Agents may require a higher percentage payment to secure the booking.  The maximum booking duration is 28 days.

Please refer to our website for any booking restrictions, for example from Tiers 3 or higher (or their equivalent outside England) and/or restrictions on group size or composition.  It is your responsibility to ensure that your booking meets the relevant requirements and we may ask you for proof of residence of all guests and/or seek other written assurances.  We are always happy to help guests to change their travel plans and to reschedule their stay.

Cancellations and refunds

  1. Lockdown (including local / semi-lockdown restrictions) and compliance with Covid-19 restrictions

If we are required by government to close or reduce capacity (for example including but not limited to further national or local restrictions and lockdowns), and if guests prefer a refund rather than to rebook we will provide guests with a full refund of the funds we have received.  This will be the limit of our liability to you.

  1. Other Covid-19 related cancellations by us

We reserve the right to cancel your booking or shorten its duration if we believe that we cannot open or remain open safely or if circumstances beyond our reasonable control mean that the accommodation is no longer available for the dates booked.  We will provide a full or pro-rata refund dependent upon how your stay is affected. This will be the limit of our liability to you.  Whilst we do not envisage cancellations being necessary, examples include but are not limited to new government restrictions with which we are unable to reasonably comply, or Covid-19 cases confirmed here.

  1. Cancellations by you

3.1 For bookings made between 23 June 2020 and 8 January 2021, guests have the benefit of Master Cancel protection.  This means that we will provide a full refund payment if guests need to cancel due to unforeseen circumstances up to 2 days before arrival.

  • Refund payments for bookings cancelled 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.
  • Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back to the cancelling guest between the cancellation date and the scheduled date of check-out of the original booking. Within this range, it is at our discretion but with the important stipulation that the 61+ days refund policy is not more punitive than the 60-2 day refund policy
  • Cancellations made 1 day prior to or on the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).

3.2 From 9 January 2021 Master Cancel is no longer available for new bookings.  For bookings made on or from 9 January 2021 the following cancellation provisions apply. 

If Sproxton Hall Cottages are open (i.e. in Tier 2 or lower) and therefore able to offer holiday accommodation to the lead guest but you would be in breach of government restrictions or guidance on travel, group size, social gatherings and similar, in force from time to time (including any changes introduced after your booking) you must inform us as soon as possible and we will work with you to reschedule your stay or arrange a refund based on the sliding scale below.  If you arrive on holiday and are found to be in breach of these requirements you may be required to leave and without a refund. 

Cancellations due to the lead guest being subject to a Covid-19 lockdown (i.e. Tier 3 or above or their equivalent elsewhere) will be refunded in full (irrespective of the notice received, subject to providing evidence).

Cancellations for all other reasons will be treated on a sliding scale, based on the likelihood of being able to rebook the cottage(s):

Cancellations received from the date of booking up to 45 days before the arrival date will be refunded in full.

Cancellations received between 44 days and 7 days before the arrival date will be refunded at 50%; if we rebook the property at the same price a full refund will be made minus any advertising or non-cancellable costs.

Cancellations received less than 7 days prior to the arrival date will not be refunded; if we rebook the property at the same price a full refund will be made minus any advertising or non-cancellable costs.

Guests must cancel their reservation by us in writing that they wish to cancel. For speed and to enable us to start re-advertising please email us at info@sproxtonhallcottages.co.uk as soon as possible.

Requests to reschedule a holiday (with at least 7 days notice prior to the arrival date) will be treated flexibly on a case by case basis and on the understanding that an additional payment or refund may apply depending on the price of the revised dates.

3.3   Bookings made via online travel agents will be subject to the external organisation’s cancellation provisions, which may be more stringent or more flexible than the above.

4.      Other cancellations by us / Force Majeure

In the event of your cottage being unavailable for reasons beyond our control we will use reasonable endeavours to find similar alternative accommodation or give a full refund payment. No further liability will be accepted.

Holiday Insurance

We strongly recommend that you take out a suitable holiday insurance policy to cover the risks of potential cancellation.  In addition we will not be responsible for damage to vehicles parked on our premises, nor for any theft or loss of personal belongings.

Guest Numbers and Behaviour

The number of people occupying a cottage must not exceed the maximum number stated for each cottage.  This is 5 guests in Kirkdale Cottage and 4 guests in each of Bilsdale, Riccal Dale and Ryedale Cottages, plus an infant sleeping in a travel cot. You are responsible for ensuring that your group complies with all government restrictions and requirements, for example in relation to new covid-19 ‘Rule of 6’ laws limiting the size of social gatherings inside the cottages and outside in the grounds.  In the event of non-compliance we reserve the right to terminate your booking immediately, in which case our responsibility to you ceases immediately and there will be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result.

Please seek our prior approval if you plan to invite non-residents to visit you at the cottage(s) during your stay.  In any event, they may not stay overnight and must comply with all relevant aspects of these Terms and Conditions.  You must supply names, addresses, telephone numbers, and other related information for any guests or visitors upon request.

We live in a quiet, rural farming community and expect that our guests respect and maintain the tranquility of our setting.  It is your responsibility to ensure that all members of your party do not behave in a way which causes offence or danger or annoyance to others or which risks damage to property belonging to others. In such circumstances we reserve the right to terminate your booking immediately, in which case our responsibility to you ceases immediately and there will be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Furthermore, you will be liable to reimburse us for any expenses incurred as a result of you and your party’s behaviour.  No fireworks or Chinese lanterns are permitted at any time.

Smoking

We operate a strict no smoking policy.

Cleaning, Damage and Breakages

The cottages should be left clean and in the same good condition as found. Any breakages should be reported and we reserve the right to charge for any non-trivial damage.

Dogs

Well behaved and fully house trained dogs are welcome to stay in Kirkdale Cottage (maximum 3), Riccal Dale Cottage (maximum 2) and Bilsdale Cottage (maximum 2).  Any additional dogs must be notified and agreed with us in advance, subject to an additional charge. We accept no responsibility for their safety or for any injury they cause to other guests or damage to their property – this is your responsibility.  Please ensure that pets remain out of the bedrooms at all times, do not sit on the furniture and are only exercised within the dog exercise paddock or off our premises.  Please clean up after your dog.  Dogs must not be left unattended in the cottages at any time unless we have been consulted in advance and agree (for example if your dog will be in a crate and we have a contact telephone number for you). You will be responsible for reimbursing us for any damage caused by your dog(s) and you must ensure that they are kept safely under control throughout your stay.  Please be aware there may be sheep and cows on neighbouring farm land.  Whilst our gardens and dog exercise paddock are enclosed, they are not escape proof and we cannot be held responsible if your dog(s) escape.  Please ensure dogs are on leads when not in the exercise paddock.

Limit of Liability

As far as the law allows, Sproxton Hall Cottages, its owners, employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy of a cottage, use of our gardens, grounds and car park.  You agree to indemnify Sproxton Hall Cottages against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.  Whilst every effort is made to provide the amenities advertised we accept no liability should restrictions be applied in the event circumstances outside our control.  

Privacy statement

When you book with us we collect your personal data via our booking form as we have a legitimate interest in these details under Article 6(b) of the GDPR 2018 in order to complete bookings and organise your holiday. We use your data in order that we can contact you in respect of your holiday and ensure that the cottage is set up for the appropriate number of guests and pets. We will hold your booking information within the SuperControl booking system, which has its own privacy policy and statements. We will not share your data with any other third parties and we will not send you marketing emails without your consent which you may retract at any point by emailing info@sproxtonhallcottages..  For the purposes of demonstrating to the UK tax authorities the legitimacy of our bookings and income, we will store your data for 7 years.

Additional terms and conditions – for stays during the Covid-19 pandemic

Covid-19 cleaning protocols and revised check-in/check-out times

Our risk assessment includes an enhanced cleaning regime which requires additional time to complete.   Until further notice the earliest check-in time will be 4pm and the latest check-out time will be 9.30am.

To facilitate effective cleaning we have removed some non-essential items from the cottages (e.g. books, board games, scatter cushions) or reduced the number of items (e.g.  kitchen equipment) to ensure that it can be washed between stays.  These items are still be available upon request.  To run our cleaning protocol effectively and to limit the environmental impact of unnecessary laundry we are only be making up the beds required for each party’s stay.  Please let us know the number of beds you require and we will be happy to make these up for you.  Alternatively, please let us know if you are bringing your own bedding and/or towels.  Prior to departure, please strip the beds and use the laundry bags provided.

Covid-19 illness at Sproxton Hall Cottages

Please do not travel to the cottages if you or anyone in your party has any symptom of Covid-19 or if you should be self-isolating (as per government requirements) or if travel would be contrary to government restrictions or guidance in force from time to time (including any changes introduced after your booking).  During your stay if one of your party develops COVID-19 symptoms please let us know as soon as possible by calling 01439 770980 or 07814 962761.  It will be necessary for you and your party to self-isolate at your main residence and not at Sproxton Hall Cottages. As a gesture of goodwill, if your stay is curtailed we will make a pro-rata refund.  We have multiple bookings and it will not be possible to self-isolate in one of our cottages, nor do we have or provide the services necessary to self-isolate, and we need to protect our other guests. If you do not leave when requested, additional nights in the cottage (beyond your original booking end date) will be charged at the full daily rate plus £75 per day or the cost of finding alternative accommodation for incoming guests which could be substantially higher.  We will use reasonable endeavours to assist you to return home.

Precautions

Whilst guests at Sproxton Hall Cottages you and your party must comply with all government, Public Health England and similar requirements and act responsibly to protect yourself and others, including but not limited to social distancing, using the hand sanitiser supplied (or your own) whenever arriving and departing your cottage, and complying with other reasonable requests to minimise the risk to us (as owners living on site and as cleaners)  including some additional steps at the end of your stay – e.g. stripping bedding and placing it in the bags provided, emptying bins. We provide some additional cleaning materials within the cottage.

Variation to Booking Terms and Conditions

In these ever changing and difficult times we reserve the right to vary these Terms and Conditions to respond to changing national, regional or local circumstances, restrictions or concerns.  These changes may occur after booking and will be reasonable in the circumstances.  You have the option to cancel for a full refund and this will be the limit of our liability to you.